Cloud Service and Security Solutions Provider, Akamai said that the disruption lasted up to an hour and was caused due to a bug in the domain name system service that was triggered during a software update.
Thousands of websites across the globe faced downtime because of a glitch in Akamai Technologies Inc’s systems. The second major disruption associated with the cloud company in roughly a month.
Later after the incident, Akamai posted a tweet stating that they have implemented a fix for the issue and on the basis of their current monitoring, the service is continuing operations as usual.
After rolling back the update, services resumed and Akamai further confirmed that the disruption was not because of a cyberattack.
“We are reviewing the software update process to avoid disruptions in the future.”
Websites of Costco Wholesale Corp, Delta Air Lines, Home Depot, and American Express at first faced downtime, displaying domain name system (DNS) service errors.
DNS is a service that allows users to connect to sites on their laptop or phone, where a domain name is utilized to reach a cloud network to load content with the help of an Internet protocol (IP) address.
Amazon.com’s AWS and Oracle Corp stated that the global issue associated with Akamai’s network affected access to several internet sources, including their cloud services.
Both Amazon and Oracle stated their services were operating normally shortly after the disruption.
According to outage tracking website Downdetector, Thousands of users reported issues with sites of Home Depot, Airbnb, Charles Schwab, and Expedia.
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