KeyBank announced that it will migrate its applications to Google Cloud infrastructure.
The US-based bank has signed up an extended multi-year strategic deal with Google and Deloitte to achieve its goal to be a cloud-first bank.
The deal will allow KeyBank to transform its operation and thereby offer an innovative digital experience to its clients, partners, and teammates while keeping in mind the security aspect.
Meanwhile, the bank plans to offer its clients a more personalized digital experience by utilizing Google Cloud’s modern and complex data solutions and Artificial Intelligence (AI) technology.
To better understand how KeyBank will work on offering its clients a more enhanced solution, let’s see an example:
Google in its press report said KeyBank will be utilizing Google Cloud’s conversational AI virtual agent, Contact Center AI, to offer more natural and precise interactions to resolve the needs of the customer like the feeding call center agents’ information regarding the client’s outstanding charges and a specific FAQ before they are even connected.
Amy Brady, Chief Information Officer at KeyBank stated, “Through our co-innovation with Google Cloud, we have built and quickly scaled cutting-edge digital services for our clients with security at the core.”
She further said, “For nearly 200 years, we’ve put our clients first. With Google Cloud, we’re also becoming cloud-first.”
Meanwhile, Deloitte’s role in this strategic partnership is to help the bank migrate from the old data center to Google Cloud. Deloitte with its high-growth abilities like machine learning, fraud prevention, data analytics, anti-money laundering, etc. will help unlock exceptional business value for KeyBank.
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